CUSTOM CONTINUITY FULFILLMENT
CPU2 specializes in continuity fulfillment and customer care solutions for consumer direct marketers and mass channel companies. We place your consumers at the heart of our solutions and provide them with the flexibility and control they need to remain loyal customers. As savvy marketers know, this loyalty is what makes club / continuity programs successful, and CPU2 was built to help marketers increase customer loyalty, increasing their lifetime value to you, the marketer.
For too long, fulfillment companies were thought of as a back-end cost center that whittled away at corporate profits and in many cases that’s all they are. CPU2 challenges that philosophy and operates on the premise that the right fulfillment company will actually add value -- and profits -- to your bottom line. Excellence in order management, packaging and customer care are just a few of the ways CPU2 ensures quality of care to all your customers, adding value to both the consumer relationship and company profits.
WHY CHOOSE US?
- Higher lifetime customer values with Custom*Continuity™ club / autoship programs
- Increased revenue with Plus+Sales™ customer care
- Lower shipping costs with Freight$ave™ bicoastal fulfillment
- Enhanced target marketing with Selective Insertion→™
- Web enabled real time inventory reporting
- Turn-key packaging, product fulfillment and customer care
- Savings in hard and soft costs
- We measure what matters
What’s our secret?
Flexible systems, continuous innovation and great people have been the engine driving our success for 30 years. We created our Custom*Continuity™ OMS tools to revolutionize club/continuity/autoship fulfillment programs by putting customers squarely in the driver’s seat and keeping them satisfied for a lifetime relationship with your company.
To the consumer, it means an exceptional customer experience at every touch point. To our client, it means building stronger customer relationships and higher lifetime values per customer, reducing costs, reporting on the metrics that matter, and enhancing marketing capabilities with services such as Selective Insertion→™ and Plus+Sales™.
- If your program involves sending products and/or printed materials to your customers or prospects, CPU2 is your best source for end-to-end handling of the fulfillment process.
- A unique combination of highly trained agents, a seasoned management team, years of experience in call center operations, and the most current technological advantages add profit to your bottom line.
- We can create the exact package in size, structure and price that is best suited for your particular market, application and budget.
