A unique combination of highly trained agents, a seasoned management team, years of experience in call center operations, and the most current technological advantages add profit to your bottom line.

Customer Care

Our mission is to take care of your customers as though they were our customers. We understand that our success is dependant upon your success, so we make every effort to handle each call, web inquiry, fax or email in a timely, knowledgeable, and supportive fashion. Our highly trained customer service agents, 100% U.S.-based, will solve your customers' issues efficiently and effectively, and will ensure that complete satisfaction is the ultimate outcome.

With call centers in Asheville, NC and Covington, LA CPU2 has the scalable capacity and the redundancy to handle your customers' every need. We offer 24/7 coverage to ensure all calls are handled promptly and callbacks are minimized.

The more expensive or complicated a product or service, the better suited we are to handle the inquiry and close the sale.

Your secret weapon: Plus+Sales™

Plus+Sales™ is CPU2's whole-customer approach to building revenues through our customer care agents. From inbound Direct Sales to Customer Care, CPU2's agents are hired, trained, monitored, evaluated and rewarded based on how they take care of your customers, and on how well that translates into added revenue for your company.

We will work closely with you to increase your revenue by ensuring that every customer understands the full scope and breadth of your product line. Utilizing up-selling, cross-selling, down-selling and cancel-save strategies, our agents are the best in the business at keeping and increasing the value of each of your customers.

Plus+Sales™ is CPU2's unique way to help you make the most of your relationship with each of your customers and build revenue faster and easier. >> Learn more about Plus+Sales™...

State of the art technology is employed to record calls for monitoring, provide real time web enabled reports, and skill based routing.

VoIP - Voice over Internet Protocol

This advanced technology provides for seamless call routing across multiple call center facilities. VoIP lends a high degree of flexibility and scalability to handle the peaks and valleys that are inherent in many inbound programs. It also aids in our disaster recovery plan so that if there is a problem in one call center location, calls can be easily and immediately routed to another call center location.

IVR- Interactive Voice Response

Your callers will each be greeted with an announcement featuring your custom script, informing them of your current special offers and giving them the ability to select whether they want to place an order, request billing assistance or other specific functions. Callers may choose to continue holding during peak/ overflow periods, or they may choose to be routed to a voice mailbox for later callback. For more extensive IVR capabilities, CPU2 also offers voice recognition IVR where callers speak their selections into the telephone as if they were talking to a live agent.

Custom Reporting

Measure the performance of your marketing program with fast and accurate custom reporting from CPU2. We make it easy to analyze offers, conversion rates, call volume, media performance, talk time and a whole range of additional metrics vital to the performance of any call center program. In addition, we offer secure web-based access that puts the information right at your fingertips 24 hours a day.

Make sure your customers are getting the best possible care -- cost effectively -- and avoid the headaches of managing a large, seasonally variable phone staff yourself. Contact us today to learn more about outsourced Customer Care solutions from CPU2.