No matter how individualized your offering, CPU2 has what it takes to make your marketing program a success. Once the sale is made, it's time to deliver the goods. And CPU2 has the art of sophisticated order taking and timely customer delivery down to a science. Our expert team can provide you with a full menu of services, including these:
CPU2 can enter the initial orders (via our customer care agents) or import orders from you or your partner's Order Management System (OMS) or internet order service. In a typical arrangement we then obtain payment card authorization prior to shipping and electronically submit transaction status after shipping the order, allowing the processor to credit your account.
CPU2 has over 420,000 square feet of fulfillment capacity serving the entire country and offers a climate-controlled environment in which to store your product prior to shipment. Your goods are handled with care to ensure that they are safe and free from damage.
We work with UPS, Fedex, USPS, Purolator, and the hybrid delivery services (Fedex SmartPost and UPS Mail Innovations), and will be happy to advise you on the fastest and most cost-effective ways to get your products delivered to your customers. Upon request CPU2 will prepare a Freight$ave™ proposal to fulfill your goods from both of our U.S. warehouses, further cutting delivery times and shipping costs.
>> Learn more about Freight$ave™
Automatic recurring shipment (club/continuity/autoship) programs can generate a lifetime of loyal customers and predictable orders -- if handled correctly. CPU2's experience has taken us through several generations of OMS software development to give customers the flexibility needed to remain loyal to the program, while giving marketers the tools they need to properly analyze and manage the results. But be careful: it's easy to drive your best customers away, so make sure you're working with a company who knows what they're doing before venturing into this field. CPU2 has been leading the way for nearly 20 years, working with some of the most successful programs in history.
>> Learn more about Custom*Continuity™
Our Warehouse Management System provides complete tracking of all aspects of your inventory. From the moment it arrives, we track your batch/lot, expiration date, quantity and location. You know where your products are at all times. Real-time web-enabled reporting is available 24/7/365, providing timely, vital information regarding inventory status, material requirements and usage. We can help you set appropriate reorder levels, analyze DOS (days of supply) and provide other tools to bring inventory under control.
Our sophisticated Windows-based OMS, FulfillPro™, was designed to make it easy for you to analyze the effectiveness of your entire fulfillment program. Based on the analysis, changes can be implemented quickly and efficiently to ensure maximum results every step of the way.
Using tools contained in the FulfillPro™ OMS toolbox, we can help you perform pinpoint target marketing to your own customer base every time we ship one of your orders using simple or complex select criteria. Great for introducing new products, building customer loyalty, welcoming new buyers and many other revenue-growing opportunities.
>> Learn more about Selective Insertion→™
CPU2 can give you the diversity you need to complete a direct response program. Whether it's printing postcards and letters or small componentry insertion, this type of specialized service is where CPU2 far exceeds its competition.
While every effort is made to reduce the percentage of returns, CPU2 recognizes the value of getting returned goods back into the supply chain. Credits are processed quickly and accurately to maintain customer satisfaction. Products can be refurbished, broken down to component level and returned to stock, or securely destroyed at your direction.
